Frequently asked questions

How do I buy a package?

Choose a package on the pricing page and pay by card through Stripe. Your account is created when the payment is confirmed, and we then ask for your business details. If you would rather talk it through first, send a request through the contact form and we reply by email within one business day.

Which payment options are there?

Essential and Professional can be paid monthly or with the first 24 months upfront at a lower monthly rate. Digital Office Premium is a one-time price of €6,000 with implementation included. Card payments are processed by Stripe. All prices exclude VAT and sales taxes.

Who owns the content on my website?

The text, images, logos and other material you supply remain yours. You can also edit text, images and articles yourself on Professional and Digital Office Premium. The detailed terms on ownership and use are set out in the written confirmation and on our Terms page.

Can I move my existing domain and email to you?

Yes. You can connect a domain you already own or register a new one through the accredited registrar Netim. For email, we prepare the new mailboxes first and agree a time to update DNS, so the switch is planned. Old messages can be imported or kept, depending on your current provider.

How do you handle personal data?

We process the data needed to build and run your services and set out the details in our privacy notice. For your own clients' data, such as enquiries collected by a form or assistant, you remain responsible as the business they deal with, and we design forms and intake to collect only what you need.

Can the AI assistant collect health or identity information?

We advise against collecting sensitive details such as health information or identity documents in a chat window. The assistant can instead point people to a secure form or, on Digital Office Premium, a portal. Under GDPR, health data is a special category with stricter rules, so we keep intake minimal by design.

How do I cancel?

Cancellation, notice periods and what happens to your site and mailboxes afterwards are set out in the written confirmation you receive and on our Terms page. If anything is unclear before you buy, ask us and we will explain it in writing.

Do you offer maintenance?

Yes, as an option: +€9.75 per month on Essential, +€19.87 per month on Professional and +€199 per month on Digital Office Premium. Maintenance covers ongoing care of the site after launch; the exact scope is confirmed in writing. You can also keep editing content yourself on Professional and Digital Office Premium.

Do you sell to individuals?

No. We work only with businesses and organisations, such as clinics, training providers, agencies and independent professionals operating as a business. We do not offer services to consumers. If you are a sole trader or freelancer, that is fine; please give your business details when you buy or send a request.

What does hr-ali.com not do?

We are not an HR or recruitment agency and do not place staff. We do not run paid advertising, write fake reviews, or promise search or AI rankings. Our assistants do not give medical, legal or financial advice or make hiring decisions. We configure the tools; decisions about people stay with your team.