What we can set up
- An assistant on your website that answers common questions from your own approved information and collects enquiry details.
- Email and WhatsApp assistants that sort incoming messages, reply to routine questions and hand over anything else.
- Routing rules: by service, location, language or urgency, so each enquiry reaches the right practitioner, trainer or recruiter.
- Document requests and reminders, for example asking a new learner for registration details or reminding a candidate about a missing CV.
- OCR and document processing to read forms and PDFs, and template-based generation of letters, confirmations or certificates.
- Simple reporting on enquiry volume and where requests came from.
How a project works
- You describe your current intake process: channels, questions you always ask, who handles what.
- We map the questions, decisions and handoff points and send a written scope with a price.
- Once you accept the scope, we configure the assistant with your approved answers and rules.
- We test it together with realistic conversations, including awkward ones, before it goes live.
- After launch we review transcripts with you and adjust questions and routing.
Examples by business type
| Business | What the assistant collects | Who it hands over to |
|---|---|---|
| Private clinic | New or returning, type of appointment, preferred times, language | Reception, or the relevant practitioner |
| Training provider | Course of interest, number of learners, online or in person | Course coordinator |
| Recruitment agency | Employer or candidate, role, location, availability | The recruiter for that sector |
| Coach or consultant | Goal in a sentence, preferred call times | The coach, with a booking link |
Before you ask for a quote
The most useful thing you can send us is a short description of how enquiries arrive today and what happens to them. Which channels do people use, and in which languages? Which questions does your team ask every single time? Who decides where an enquiry goes, and what slows that down? Even a rough list helps us scope the work accurately and keeps the first version small enough to launch quickly and improve from real conversations.
What the assistant will not do
An intake assistant collects and routes. It does not diagnose, give therapeutic, legal or financial advice, or decide who gets hired. We design it to tell people they are talking to an AI assistant, to hand over to a person on request, and to avoid collecting sensitive details such as health information in chat when a secure form is more appropriate. You stay in control of the answers it gives.
For the thinking behind the question design, read how to design AI intake that collects the right information first time. If WhatsApp is a main channel for you, our guide to WhatsApp Business setup, templates and rules covers the groundwork. Automation projects have no public price; packages for the website itself are on the pricing page.
Common questions
Does the assistant replace my receptionist or coordinator?
No. It takes the repetitive first questions off their desk and hands them a complete, structured enquiry. Anything sensitive, unusual or urgent goes to a person.
Can it work in several languages?
Yes. Assistants can reply in the visitor's language. We recommend that a fluent person approves the fixed answers and options in each language before launch.
How is an automation project priced?
Each project is scoped and quoted in writing after we understand your channels, questions and routing. There is no public price because the work varies a great deal between a single website assistant and a multi-channel setup.